Return or Refund Policy

Policy:

If the customer receives an incorrect, broken, or damaged item, Shop flux will arrange for an exchange delivery. However, the claim must be filed within 24hours of delivery through our website’s complaint center,

Necessary proof & timeline:

When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.

Claims must be filed within 24 hours of parcel delivery; otherwise, the claim will not be accepted.

Note

In cases of change of mind or if the customer simply does not like the product, Shop Flux will make every effort to assist as a resource, but the expense will be borne by the customer. Each case will be assessed individually.